Contemporary Home International LTD - Policies and Ts and Cs
TAX AND DUTIES
Returns are rare due to the quality and reputation of our products and brands.
Return policies vary according to product. We accept returns of non-custom-made products within 10 days of delivery. They must be returned in the original packing, unused, in fully resalable condition, to the original point of dispatch. On request, we can arrange return transport. All return costs, including insurance and any applicable non-EU customs charges are borne by the customer. Once the returned goods have been received and their resaleable condition confirmed, your repayment will be made after deducting any transport and insurance costs we have incurred on your behalf.
All the products listed on the site, or others we may quote for, unless otherwise stated, are custom built and are therefore non-returnable.
Some of our brands we quote for have thousands of variations of a product and if you ask them to make something unique to your taste it may be a long time before anyone else asks for the same! As a result ‘custom-made’ includes; upholstered furniture; combinations of colour, finish, size specified by the customer; lamps and non-chrome bathroom fittings.
To ensure you are completely satisfied carefully check all product details in our quotes and order confirmations. It is particularly important to ensure that the clearly shown dimensions of your purchase are right for your home, especially access.
If you wish to make a return or have any questions please e.mail us at firstname.lastname@example.org. or call us on 0845 519 7123
Cancellations of non-custom orders must be received before the product reaches the carrier. Call us on 0845 519 7123 or e.mail to email@example.com. Transport and insurance costs will be charged to the customer for any cancellation received after the order has been delivered to the carrier.
Custom orders can only be cancelled if work on the product has not begun.
This again is rare, but accidents can of course happen. It is vital therefore that you carefully inspect your purchase immediately on taking delivery. If there is any damage, note it on the delivery record (freight bill/electronic delivery record/delivery note) when accepting delivery.
We cannot accept any damage claims not meeting these defined terms.
If a full inspection cannot be made at the time of delivery because the delivery people will not wait (and many of our items come extremely thoroughly packaged so checking them can take some time) then the fact that this is the reason for non-inspection must be noted when the delivery is signed for.
You must tell us of any damage within two days of delivery. No damage claims will be accepted beyond this period.
Depending on the nature of the damage to the goods, a replacement product/section will be provided if the original cannot be satisfactorily repaired.
TAX AND DUTIES
VAT is charged on all goods delivered within the EU.
Deliveries outside the EU are sold free of VAT. The buyer is responsible for all Customs and/or local sales taxes in these cases.
USA and DUTY
The US does not charge duty on most major furniture items including – beds, sofas, chairs, tables, storage products etc. Low duty rates of 4%-6% may apply on smaller items like mirrors, certain lamps, mattresses and loose cushions.
Due to changes in the USA Custom and Border Protection requirements, your Social security number will be required so that our shipping company can file the ISF information to Custom and Border protection and have the goods released from customs once they arrive in the USA.
SECURITY AND CONFIDENTIALITY
All payment information via our website is encrypted using industry standard SSL (secure socket layer) encryption technology. Payments can be taken via phone, fax or a secure area on our site only available to our customers.
We will only send you news about our site and products if you choose to request it. If you later wish to stop receiving information from us – tell us and we stop.
We never sell or pass on your details to other parties.
TERMS AND CONDITIONS
These Terms and Conditions shall be deemed to be incorporated within all contracts of sale made by the Company. They shall prevail over any other document or communication with the party the Company is dealing with (‘The Customer’)
1. Acceptance of Orders
All orders are acknowledged by e.mail.
Our acceptance of any order is expressly and only communicated by e.mail which will indicate price and estimated delivery date. No order shall be deemed to have been accepted by the Company until the Company issues this order acceptance e.mail.
These Terms and Conditions of sale apply to all orders fulfilled unless otherwise varied by agreement in writing.
We may have to refuse orders for delivery of some items to certain countries/locations.
2. Carriage, Post and Packing
Except where otherwise stated, all delivery charges will be invoiced at the prevailing rate.
Additional charges may be applied to cover the full costs of delivery. Details of these charges is available on request.
Custom duties and any local sales taxes due for delivery outside the EU will be the responsibility of the buyer.
Invoiced prices for goods and services will be those in force at the time an order is accepted.
All EU deliveries including UK will include VAT.
Deliveries outside the EU will not include VAT.
Prices for accepted orders will be fixed as above.
Due to changing circumstances e.g surcharges, the company reserves the right to modify prices, including quoted prices, where an order has not been placed and confirmed. A re-quote will then be sent for consideration.
The invoiced price will cover only items detailed in our quotation. Any items shown in illustrations etc, not in our quote are not included in our price.
Times – delivery standard
All dates and times shall be treated as estimated only.
Every effort will be made to meet the delivery standard quoted, but no liability can be accepted by the Company for failure to deliver within this standard or any other specified time period.
The Company shall not be liable for any loss or damage whatsoever, including consequential loss or loss of profit, that arises directly or indirectly, howsoever caused, from any delivery delay for any ordered goods.
Damage/Shortage (See Returns/Damaged Goods Above)
The Company will accept no liability for damage or shortage unless noted at the time of delivery and notified to us immediately.
If a full inspection cannot be made at the time of delivery because the delivery people will not wait (and many of our items come extremely thoroughly packaged so checking them can take some time) then the fact that this is the reason for non-inspection must be noted when the delivery is signed for. You must notify us within two full working days of delivery of any damage found on inspection.
Delivery Time and Place
The buyer shall be bound to accept ordered goods when they are tendered for delivery. Delivery shall be deemed to take place when the goods are tendered for delivery to the buyer, at the nominated delivery address. At this point, risks of loss, breakage or other damage pass to the buyer.
Our standard delivery is weekday, to the curbside. Contemporary Home UK can assist with arrangements with the delivery Company for delivery beyond curbside but will accept no liability for any damage arising beyond that point. These shall be deemed the sole responsibility of the buyer and the delivering Company.
If the buyer cannot accept delivery of his ordered goods for more than 7 days after they are available for delivery, the Company may: store the goods pending delivery to the buyer who shall be liable to the Company for all costs, including insurance, of so doing. However the Company shall have no legal obligation to insure such goods and the risk of loss of damage during such storage shall be borne by the buyer. If the period of storage exceeds 60 days the Company shall have the right to sell the goods at the best price readily obtainable and after deducting all storage and administrative expenses, retain the contracted price and render to the buyer any balance arising from the sale. Any shortfall between the balance from the sale and the contracted price will be invoiced to the buyer who shall be required to settle this mount within our normal trading terms.
Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services plus administrative costs will apply.
Terms and conditions for non-standard delivery i.e. beyond curbside to meet your specified requirements, will be negotiated independently and details shown separately on our quotation.
If a delivery cannot be made because the buyer is not in at an agreed delivery time, or the goods will not fit into the premises, or must be re-delivered for any other reason, a re-delivery charge of £75 per instance will be applied.
A charge may be made if the delivery address is changed after the goods have been dispatched. The amount will depend upon specific circumstances and will be at the discretion of the Company but based upon a fair appraisal of the costs arising from the disruption caused by the change.
For many non custom made products a payment in full willl be required before the order can be accetped.
For most custom made products a deposit of 30% of the invoiced price will be required before authorisation to manufacture can be given. The remaining balance of 70% of the invoiced price must be paid before the product can be released for dispatch.
No cancellation of an order can be accepted after authorisation to manufacture has been given.
‘Paid’ means funds received, cleared and credited to the Company’s account without recourse.
‘Overdue’ accounts should not occur. If for special reasons this does arise, the Company reserves the right to charge interest on overdue amounts at 3% above HSBC plc base lending rate calculating each daily rate for the full overdue period.
6. Property and Title
Title to property or goods shall only pass to the buyer when the full invoiced sum has been paid as defined above in Section 5.
Risk of damage or loss and any costs or liability arising therefrom shall pass to the buyer when curbside delivery is actually made or attempted.
7. Force Majeure
If the Company is prevented from meeting its obligations under these terms and conditions by any cause beyond its control, including but not limited to: Acts of War or God, Industrial actions such as strikes, Flood or failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long prevention may last.
8. Returns and Cancellations
Return of non-custom-made products will be accepted up to 10 days after delivery provided the company has been informed and agrees. Products must be unused, undamaged, in re-saleable condition, and in their original packing.
All custom made items. (See Returns section)
Returns - terms
The returning buyer shall be responsible for all costs of return: shipping, insurance (obligatory), import/re-export charges and/or duties.
The original amount paid less any charges incurred by the Company related to the return of the goods, will be refunded to the buyer within 30 days from the receipt of the returned goods and their satisfactory inspection.
The company warrants all goods sold free from defects in material and workmanship. Any claim for deficiencies or defects in these properties of a product must be received within 30 days of taking delivery.
The Company will require a reasonable amount of time to examine and investigate the goods in dispute. Thereafter we shall have the right to choose to repair or replace the defective goods or refund the purchase price.
Any repair, alteration, wilful neglect, failure to observe manufacturer instructions, accidental or other damage to the product shall be deemed to negate the warranty.
We strongly advise customers:
only to employ properly qualified, professional tradesmen to safely install the high quality products we supply.
check before purchase that the product you intend to buy conforms to the standards, sizes,and specifications appropriate to your country of residence.
prior to purchase – check that you can get your product into the premises and that it will fit where you wish to put it.
10. The Company’s Liability
The Company shall under no circumstances be liable for any indirect or consequential loss, howsoever caused.
The Company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.
Good are not tested or sold as fit for any particular purpose or under any specific conditions.
Subject as expressly provided in these Terms and Conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Terms and Conditions.
11. Contract Law
Contemporary Home International Ltd (‘The Company’) is a UK Company - company number 6616835 with registered address Contemporary Home International Ltd, Faulkner House, Victoria Street, St Albans AL1 3SE. VAT Registration 935 5127 22
It is a condition of all transactions entered into with the Company that the buyer accepts these Terms and Conditions in their entirety and that any contract formed with the Company will be subject to the laws of England whose courts will have exclusive jurisdiction in the determination of any disputes.
All headings are for convenience and do not form part of these Terms and Conditions.
Should any provisions of these Terms and Conditions be judged invalid, illegal or unenforceable, the validity and enforceability of the remaining provisions shall not be affected in any way or impaired thereby.
If the Company waives or breaches any of the Terms and Conditions or grants time or indulgence to the customer, this shall in no way affect the rights of the Company under their terms.
Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class prepaid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.
For training purposes the Company may at its discretion record telephone
transactions with its customers.